FAQs
Before You Contact Us
Take a moment to check our frequently asked questions below. Most answers can be found here! If you still need assistance, feel free to email us at support@Infavora.com.
Q: When will my order arrive?
A: We work hard to process all orders within 2–4 business days. Once your order is shipped, you will receive an email with tracking information. Delivery times may vary depending on your location:
- UK: 6–14 business days
Please note that delivery times may be affected by high shipping volumes, national holidays, or other delays, such as COVID-19.
Q: Has my order been shipped?
A: Orders are usually dispatched within 2–4 business days. You will receive a confirmation email once your order has been shipped. If you don’t see the email, please check your spam or junk folder. Still need help? Contact us at support@Infavora.com for updates.
Q: My item arrived damaged – what should I do?
A: We’re so sorry to hear that! Please email us within 48 hours of receiving your package, including photos of the damaged item. Our team will assist you in resolving the issue. Please note that we are not responsible for packaging damage caused by the courier.
Q: I ordered multiple items but only received one – where are the others?
A: Don’t worry! If you’ve ordered multiple items, they may be shipped separately from different warehouses. It’s normal for them to arrive at different times. The remaining items will be delivered to you soon!
Q: Can I cancel or change my order?
A: We will do our best to accommodate changes. However, if your order has already been processed or shipped, we may not be able to cancel or modify it. For changes such as delivery address or item details, please contact us as quickly as possible.
Q: Can I return my order or get a refund?
A: We offer a 30-day money-back guarantee. If you’re not satisfied with your purchase, you can return it within 30 days for a full refund. Items must be in their original condition and include all packaging and accessories.
Q: Where do you ship to?
A: We ship worldwide! Enjoy free shipping on all orders.
Q: Do you offer a warranty?
A: Yes! All our products come with a 30-day money-back guarantee. If you’re not satisfied, contact us at support@Infavora.com, and we’ll assist you with the return process.